Past does not resemble present. Plan accordingly.

The assumptions business has today is based on the experiences their leaders had in their youth. Many CEOs do not understand why the youth of today have jobs, delivering newspapers for instance. Perhaps those leaders haven”t noticed that newspaper are an endangered species. Based on the trends described in this infographic (via Guy Kawasaki’s Holy…

Empowerment versus Amazon?

You might be tempted to think that empowering your front-line staff might be the answer to the threat of Amazon, but understand that front-line staff could give away the store to keep a customer happy.  This Harvard Business Review blog post highlights the peril and promises of empowerment, including a simple action plan for success.  …

Contemplate the Unintended Consequences of Your Incentive Systems

Eichenwald’s conversations reveal that a management system known as “stack ranking”—a program that forces every unit to declare a certain percentage of employees as top performers, good performers, average, and poor—effectively crippled Microsoft’s ability to innovate. “Every current and former Microsoft employee I interviewed—every one—cited stack ranking as the most destructive process inside of Microsoft,…