Experience

RONALD C. BURKHARDT
Philadelphia Region
ronaldcburkhardt@gmail.com

EXPERIENCE

Salem Community College

Interim Director of Information Technology, 1/2014-present

  • Supervises a staff of 3 full-time and 2 part-time staff encompassing desktop support, networking and infrastructure, enterprise systems, application support, website design and maintenance, and academic technology.
  • Provides a vision for Information Technology for the College and collaboratively authors an annual 3-year IT Strategic Plan.
  • Provides strategic planning for the implementation, maintenance, and sustainability of the College’s information systems in collaboration with the College’s Executive leadership.
  • Creates, monitors, and improves IT internal controls, information security, business continuity and disaster recovery, and risk management procedures to protect the College’s assets and reputation.
  • Led the implementation of ADP Workforce Now for the College’s HRIS, payroll, and time and attendance system.
  • Develops and manages technology budgets; manages IT vendors, contracts, and RFP/RFQs.
  • Promotes integration of technology and use of technology across division to achieve operational efficiencies and the transformation of business processes.
  • Manages the training and development regarding information technology for administration, faculty, and staff.
  • Improves the image of the College IT department through communications and stakeholder management.
  • Grant development, application, and project management experience.
  • Coordinates and administers the day-to-day activities of the DuPont Partners in Science program with an emphasis on the Science Fair and DuPont Academic League.
  • Prepares monthly reports on Partners in Science program for the President for sharing at Superintendents Roundtable.
  • Works with the Director of Public Relations to develop publicity for DuPont’s Partners in Science Program.

Salem Community College

Coordinator of the Salem Center and Special Projects, 8/2013-12/2013

  • Supervised the Salem Center facilities and acted as primary liaison to the administration at the Carneys Point campus.
  • Met regularly with the on-site administrator of the Salem County One-Stop Career Center to ensure that the College provides all needed services to the One-Stop Career Center and its clients.
  • Worked with the One-Stop Administrator to supervised and evaluate all SCC employees that serve the Salem County One-Stop Career Center.
  • Attended the One-Stop Management Team meetings. Interfaced with College personnel to bring all Salem Community College financial reports to the Management Team meetings.
  • Coordinated and administered the day-to-day activities of the DuPont Partners in Science program with an emphasis on the Science Fair and DuPont Academic League.
  • Prepared monthly reports on Partners in Science program for the President for sharing at Superintendents Roundtable.
  • Worked with Director of Public Relations to develop publicity for DuPont’s Partners in Science Program.
  • Supervised day-to-day ABE/GED activities.

UNIVERSITY OF PENNSYLVANIA

Residential Services Manager, Residential Services, 7/2011-8/2013

  • Identified a need to improve student training process. Managed, authored, and administered a project with a 30-day turnaround to deliver online student training via Penn’s KnowledgeLink, SAP SuccessFactors, and Articulate Studio. Delivered training to 100% of student workforce within 30-days.
  • Assisted in the attainment of Penn’s Green Office Sustainability Certification for both the Central Office and 10 satellite locations.
  • Serves as an informal tech support resource for my peers for desktop support and application training including Office, StarRez, Conference Planner, Data Warehouse, AIM Facilities Management, Business Objects Infoview and Webi, and others.
  • Uses a variety of ERPs including University profile and identity databases, Business Intelligence resources, assignment and reservations applications, and facilities management tools.
  • Creates ad-hoc reports from learning and facilities database to create actionable intelligence to inform business operations and service delivery.
  • Champions and implements social business technologies such as shared calendars, online discussion groups, and collaborative tools.
  • Selects, trains, and develops student staff and managers. Suggested and implemented several improvements regarding the hiring, payroll, onboarding, and training processes.
  • Maintains, manages, and leverages collaborative relationships with partners and peers inside and outside of the University including Facilities and Real Estate Services, Public Safety, College Houses and Academic Services, Allied Barton uniformed security, and external contractors and vendors.
  • Engages resident community to deliver exceptional customer service as a front-line service provider.

UNIVERSITY OF PENNSYLVANIA

Information Center Specialist, Housing and Conference Services, 2/2004-7/2011

  • Provided front desk operations and customer service to undergraduate students, faculty-in-residence, and summer conference guests.
  • Selected, hired, trained, and supervised part-time and full-time student staff throughout the academic year and summer conferences.
  • Maintained relationships with and collaborated with internal and external partners.
  • Used a variety of ERPs including departmental intranet and University wide solutions.

SATURN OF PHILADELPHIA

Financial Services Manager, 05/2000-02/2003

MVP (Multiple Vehicle Purchase) Specialist, 05/2000-02/2003

  • Generated $200k annually in profit through sales of financial products, warranty contracts, service agreements, and lender financing.
  • Used an online marketing database vendor and dealership-level resources to data-mine customers based on key demographics and psychographics for targeted mass mailings.
  • Developed a Special Finance business plan for credit-challenged customers; implemented a module-based training regimen that was integrated into the Saturn Consultative Sales Process.
  • Audited and monitored dealership and departmental performance on a daily basis through custom Excel dashboard and monthly financial statement.
  • Developed and maintained a relationship with the local Enterprise-Rent-a-Car Regional Office to deliver approximately 200 vehicles annually for a profit of $71k.  Ordered vehicles, followed their process through the manufacture and delivery process, scheduled service preparation and inspection time, and facilitated delivery within a 45-day time-frame.

SATURN OF WESTBROOK PARK

Sales Consultant, 12/1999-05/2000

Internet Sales Consultant and Webmaster, 02/2000-05/2000

  • Provided consultative sales for new and pre-owned vehicles, financial products, & service/extended warranties.
  • Follow-up/networking with owners & prospects. Maintained up-to-date knowledge of all Saturn-specific products and processes.
  • Developed an integrated store-level marketing plan that incorporated local and regional corporate advertising.
  • Created and maintained a custom website with FrontPage, subsequently maintained a form-based website and used car inventory via corporate (EDS) website.
  • Tracked usage statistics and performed Search-Engine Optimization.

EDUCATION

UNIVERSITY OF PENNSYLVANIA

Master of Science, Organizational Dynamics, 2011

Certificate in Organizational Leadership Studies, Certificate in Organization Development Studies

TEMPLE UNIVERSITY

Bachelor of Arts, Psychology, 1999

Community College of Philadelphia

Associates of Applied Science, Marketing and Management, 1997